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February 11, 2008

Comments

KD Paine

Thank you Tac for one of the best comments/responses I've ever read. In fact I posted it to our internal blog as an example of how rants SHOULD be handled. Now, how can I help you fix the company that I still dearly love because I still have friends there and besides, my one year there taught me more about management, marketing and technology than any job I ever had.

Tac Anderson

Katie,
I agree that HP has not been doing as good a job of active listening as we could be. There are many of us who are listening and are engaged in what's being said, good and bad, about HP. The problem is we're usually not in a position to do something about it, especially if the situation falls in a different "silo".

Being a blogger before being an HP employee and still being new at HP puts me in a frustrating position at times. I know what needs to be done, I just don't know how to make it happen soon enough.

So while I can't offer any help resolving your current problem, I did want you to know that someone is listening and someone cares.

I also wanted to thank you for being so public and professional about your problem. The fact that you articulate your problems so well, without turning it into a flame war, gives those of us trying to change things ammunition that can't be dismissed very easily.

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