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November 12, 2007


Tom O'Brien

Hi KD:

Here's a measurement case study - with a link to sales:

Online Promoter Score


Jeffrey Catlin

One of the more "spot on" and succinct posts I've seen on the subject. The goal is to understand what the posts mean, not just what they say.

Geoff Livingston

Thanks for adding Epson to the case study portion of the discussion. And doing more than just complaining, but actually providing an example to look towards. So many folks just kvetch, rare is the blogger who follows through with a solution.

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