Any who doubt the importance of hard data in public relations measurement should read Nicholas D. Kristof's op-ed piece in today's NYTimes, "Learning How to Think." He writes, "...studies have confirmed the general sense that expertise is overrated."
And that's putting it mildly. Turns out, in some cases, expert opinion and prediction is only slightly better than random guesses. (Those of us who own stock and who watch CNBC know this only too well.)
So, next time you need to make a decision about your PR program, don't listen to someone who claims they know what's what. Look at the data.
-- Bill Paarlberg, Editor, The Measurement Standard

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