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  • For those who bear the burden of introducing me at a conference...
    Katie Delahaye Paine (twitter: KDPaine) is the CEO and founder of KDPaine & Partners LLC and author of, Measuring Public Relationships, the data-driven communicators guide to measuring success. She also writes the first blog and the first newsletters dedicated entirely to measurement and accountability. In the last two decades, she and her firm have listened to millions of conversations, analyzed thousands of articles, and asked hundreds of question in order to help her clients better understand their relationships with their constituencies. People talk, we listen..

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November 12, 2012


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Stryker Hip Recall Blog

Well, they should first investigate what happen. In the case that cheating really happened then It think they should give their self time first to relax and plan on how to move on.


Crisis communication is sometimes considered a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation.


nice information thanx for sharing .


Knowlton-Petraeus is in a very difficult position here. Whether she channels the rage or play the dutiful wife, she has something to lose. Hopefully she has a strong support system and a good PR team to back her up.

CikGu naim

Nice,i enjoyed reading this,will come back.Thanks.

Daniel Blinman

Some great advice. The first rule of PR in a crisis is to see how you can turn it into something good. Coming out of a crisis with your head held high often has a lot more impact than normal PR would outside of a crisis.

If she could take the advice you've given and maintain dignity whilst promoting a good cause in the process it would be crisis PR at its best.

I enjoyed reading this, thank you.

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Measure What Matters

  • “A tremendously good book… it’s a treasure... An absolute doozy of a read.”
    -- reviewer Bob LaDrew, FIR

    Katie Delahaye Paine's great little book Measure What Matters shows organizations of all sizes how to evaluate and improve their public relations and social media efforts. Order Measure What Matters now.

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