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Measuring the Networked Nonprofit

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  • For those who bear the burden of introducing me at a conference...
    Katie Delahaye Paine (twitter: KDPaine) is the CEO and founder of KDPaine & Partners LLC and author of, Measuring Public Relationships, the data-driven communicators guide to measuring success. She also writes the first blog and the first newsletters dedicated entirely to measurement and accountability. In the last two decades, she and her firm have listened to millions of conversations, analyzed thousands of articles, and asked hundreds of question in order to help her clients better understand their relationships with their constituencies. People talk, we listen..

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March 13, 2012

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KDPaine

Kami, you are so dead on in this. If you look at most recent major #FAILs, it all comes back to the organizational culture -- why did Dominoes employees even imagine that it was okay to put crap in peoples food and then video it? Not sure if you heard this piece http://www.npr.org/player/v2/mediaPlayer.html?action=1&t=1&islist=false&id=148536626&m=148536611 but it speaks to the pervailing culture that contributes to violence. When will people figure this out?? :)

Kami Huyse

Thanks for sharing this Katie. So many people focused on the communication fails (also a good case study) but few were looking at the organizational factors. Also, it was great to see you at SxSW.

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Measure What Matters

  • “A tremendously good book… it’s a treasure... An absolute doozy of a read.”
    -- reviewer Bob LaDrew, FIR

    Katie Delahaye Paine's great little book Measure What Matters shows organizations of all sizes how to evaluate and improve their public relations and social media efforts. Order Measure What Matters now.

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