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Measuring the Networked Nonprofit

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  • For those who bear the burden of introducing me at a conference...
    Katie Delahaye Paine (twitter: KDPaine) is the CEO and founder of KDPaine & Partners LLC and author of, Measuring Public Relationships, the data-driven communicators guide to measuring success. She also writes the first blog and the first newsletters dedicated entirely to measurement and accountability. In the last two decades, she and her firm have listened to millions of conversations, analyzed thousands of articles, and asked hundreds of question in order to help her clients better understand their relationships with their constituencies. People talk, we listen..

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August 19, 2008

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Christen Dybenko

Haha! Great find.

It's great how those kinds of emails are taking more heat these days as consumers expect (and deserve) a real human on the other end.

I'd love to see more examples.

Kate Hartley

Absolutely brilliant - that's just made me laugh out loud. It would be interesting to measure the impact of automated systems on decreasing customer satisfaction. Maybe one for HP to survey!

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Measure What Matters

  • “A tremendously good book… it’s a treasure... An absolute doozy of a read.”
    -- reviewer Bob LaDrew, FIR

    Katie Delahaye Paine's great little book Measure What Matters shows organizations of all sizes how to evaluate and improve their public relations and social media efforts. Order Measure What Matters now.

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