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Measuring the Networked Nonprofit

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  • For those who bear the burden of introducing me at a conference...
    Katie Delahaye Paine (twitter: KDPaine) is the CEO and founder of KDPaine & Partners LLC and author of, Measuring Public Relationships, the data-driven communicators guide to measuring success. She also writes the first blog and the first newsletters dedicated entirely to measurement and accountability. In the last two decades, she and her firm have listened to millions of conversations, analyzed thousands of articles, and asked hundreds of question in order to help her clients better understand their relationships with their constituencies. People talk, we listen..

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May 20, 2008


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Laughing Mind I like the way you think. We actually find segmenting them into "Supportive" "Neutral" and "Critical" is helpful as well


Interesting list. I found myself trying to see how many I could cluster under a simpler pattern using the 4 levels of dialogue that Bill Isaacs covers under his work at also covered at

Anyway, those 4 levels of dialogue:
Stage one is "Shared Monologues", where group members get used to talking to each other.
Stage two is "Skillful Discussion", where people are learning the skills of dialogue.
Stage three is "Reflective Dialogue", which is approximately Bohm's idea of dialogue.
Stage four is "Generative Dialogue", a special "creative" dialogue Isaacs seeks for his groups.


And, I thought I was always being unique and creative. Nothing is ever new, is it?

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Measure What Matters

  • “A tremendously good book… it’s a treasure... An absolute doozy of a read.”
    -- reviewer Bob LaDrew, FIR

    Katie Delahaye Paine's great little book Measure What Matters shows organizations of all sizes how to evaluate and improve their public relations and social media efforts. Order Measure What Matters now.

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