How to turn a lifelong fan into permanent skeptic
As most people who know me are well aware, I drank the HP Kool-Aid years ago when I was part of the team that launched the LaserJet, ThinkJet and HP portable. I've worked for HP and on HP projects for years. I love HP products and have bought them faithfully ever since, owning dozens of printers, laptops and handhelds. Because of that loyalty, I purchased a Pavilioin dv6000 a year and a half ago. It was beautiful, it screamed and I loved it. Then it started to break down. First the battery jammed, little things didn't work properly and the operating system was unstablet. Then the hard drive failed, then the wireless modem failed, then the speakers stopped working. Now the wireless modem has failed again. Granted, there was probably alot of turmoil going on at HP at the time this particular unit was made, so I got a bad one. But don't just send me a badly worded IM saying that the unit is out of warrantee. It's like ending a marriage via email. Guaranteed to end all future hope of reconciliation.
The dv6000 has "known issues" with the mother board that relates to the wireless modem issues...its all over their support forums and all over other forums such as CNET. Some people at HP admit it, some deny it. They have extended the warranty and have replaced many units but its hit or miss.
My son has a DV2315NR (or should I say HP has it) with all the same problems, they sent it back un-repaired and now say they don't have the part. Meanwhile, my son has not had his computer since December and it has definitely effected his school work.
The people at HP are arrogant and rude and incompetent.
I am buying him a MACBook.
Posted by: Marianne Richmond | February 13, 2008 at 03:00 AM
How ironic. I had a very similar experience with Dell Computers. At the time, you were writing this post, I was posting an interview with Michael Dell that rejuvenates my lost faith in the company. BTW, this note is posted from my MacBook. Like everyone else, I am ecstatic with it. It's not the hardware. It's OSX.
Posted by: shel israel | February 10, 2008 at 10:34 PM
KD - Interesting. You're not the first person I've heard from this week who has become disillusioned with HP because of poor quality and non customer care.
Posted by: Toby | February 09, 2008 at 11:26 AM
KD - Interesting. You're not the first person I've heard from this week who has become disillusioned with HP because of poor quality and non customer care.
Posted by: Toby | February 09, 2008 at 11:26 AM