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Measuring the Networked Nonprofit

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  • For those who bear the burden of introducing me at a conference...
    Katie Delahaye Paine (twitter: KDPaine) is the CEO and founder of KDPaine & Partners LLC and author of, Measuring Public Relationships, the data-driven communicators guide to measuring success. She also writes the first blog and the first newsletters dedicated entirely to measurement and accountability. In the last two decades, she and her firm have listened to millions of conversations, analyzed thousands of articles, and asked hundreds of question in order to help her clients better understand their relationships with their constituencies. People talk, we listen..

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November 12, 2007


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Tom O'Brien

Hi KD:

Here's a measurement case study - with a link to sales:

Online Promoter Score


Jeffrey Catlin

One of the more "spot on" and succinct posts I've seen on the subject. The goal is to understand what the posts mean, not just what they say.

Geoff Livingston

Thanks for adding Epson to the case study portion of the discussion. And doing more than just complaining, but actually providing an example to look towards. So many folks just kvetch, rare is the blogger who follows through with a solution.

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Measure What Matters

  • “A tremendously good book… it’s a treasure... An absolute doozy of a read.”
    -- reviewer Bob LaDrew, FIR

    Katie Delahaye Paine's great little book Measure What Matters shows organizations of all sizes how to evaluate and improve their public relations and social media efforts. Order Measure What Matters now.

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