For those following my recent experience with HP support, you'll be happy to know (I think) that my HP Pavillion Laptop arrived safely on Monday, thanks to some last minute over-the-top logistics by the HP case manager Bill Barker, the Fed Ex driver and our own research wonk and data manger Peter Kowalski. The final saga would have been funny if I hadn't been quite so panicked about heading out on the road Tuesday morning. After they failed to ship it back to me by Friday, I went ballistic because the information I had was that it was being shipped to Berlin and I'd be three hours away in Durham.
So Peter agreed to head to Berlin to pick it up. T
Then I get an email from a different HP contact saying that it had been rerouted to Durham, and would arrive Tuesday, when of course I'd be in California. In the end the HP case manager Bill Barker called FedEx and released it, Peter contacted the FedEx driver who literally turned his truck around and brought the peripatetic laptop home. The best news of the day is that all my data was in tact and they even cleaned it up so it looks really pretty again. Lets hope it keeps on working.
My friend Mike who does QA testing for a living, attributes the problem to inadequate Testing. He writes:
HP seems to have fallen down during the system validation cycle. There are 2 a test regimens that seem to have been skipped.Design Maturity Testing: How long the entire system will last when run continuously under full load. In the past HP eschewed this approach, instead they would add up the MTBF for all the major components to get the figure. Note that this saves a ton of money.The result of the cost savings is dead fans, motherboards, WIFI and Bluetooth modules. After the fans die the hard drives fail.
Don't get me wrong the DV6k's scream. Power + Speed = HEAT. So why the cheap fans?