Last week's Jet Blue debacle was just an accident waiting to happen. The moment the airlines realized that people had put 9/11 behind them and were willing to fly again and pay full price for it, they stopped caring about anything except their bottom line. The mea culpa by Jet Blue's president was certainly admirable, but lets get real here. Jet Blue isn't the only airline to mistreat its customers. How about Delta, that lost my bag on the way to Honolulu, assured me it would be on the next plane out and would arrive by midnight. It is now 6 am. I have to give a speech in a few hours, and they have absolutely no idea where my bag is. And, if after 24-hours it doesn't show, I can get $25 to replace what is in it. That will go far, I'm sure at Macy's in Waikiki. It is SO time for a Passenger's Bill of Rights because the full force of US Law is the only thing short of another recession that will make them sit up and pay attention.