Dear Mrs Payne,
I work as product manager for a software editor specialized in communications towards the media and government contacts and have been reading your book "Measuring Public Relationships" as a source of inspiration to define features that help productivity in this line of work and facilitate the interaction between the users and professional companies such as yours. Your book is truly very interesting and pragmatic. I had gathered a large base of knowledge from various sources previous to this read but had never found all these ideas summarized as well before. A very warm thank you.
Many thanks and best regards,